Returns & Exchanges
At Hookups, we want you to love your new fit, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase isn't the perfect match, our streamlined process ensures you get your refund or exchange without the hassle.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Drop Off Package
Hand over your package to any authorized carrier location or schedule a pickup to get your return moving back to our warehouse.
Receive Your Refund
After our team inspects the returned garments, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing